Terms of Service

These Terms of Service (“Terms”) govern your use of the media conversion, duplication, and scanning services (“Services”) provided by Duplication Solutions(“we,” “us,” or “our”), operated by Roy, located at 417 Lehigh Ave, Hamilton Township (Mercer County), NJ 08619. By using our Services, you (“Customer” or “you”) agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services

Duplication Solutions provides media conversion and duplication services including, but not limited to: VHS and video tape transfer, 8mm and Super 8 film transfer, vinyl record and audio cassette transfer, photo and slide scanning, CD and DVD duplication, and custom DVD slideshows. All work is performed on premises by Roy personally.

2. Appointments and Payment

All services are provided by appointment only. To schedule an appointment, contact us by phone at 609-588-0156 or through our website contact form.

Payment in full is due at the time of pickup. We accept all major credit cards. Prices are provided as estimates at the time of drop-off and may be adjusted based on the actual scope of work required. We will notify you of any price changes before completing your project.

3. Shipping and Delivery of Media

4. Care of Your Media

We treat every item entrusted to us with reasonable professional care. However, you acknowledge and agree to the following:

• Inherently fragile media. Vintage tapes, film reels, vinyl records, photographs, and slides are inherently fragile. These items may be decades old and subject to deterioration from age, heat, humidity, mold, magnetic degradation, or improper prior storage. We are not liable for damage to media that is already degraded, brittle, warped, or in poor condition at the time you provide it to us.
• No guarantee of full recovery. We do not guarantee that all content on degraded media can be recovered. Tapes may have sections that are unplayable due to age, mold, or magnetic deterioration. Film may have frames that are damaged or missing. Records may have scratches that produce audio artifacts. We will make commercially reasonable efforts to recover as much content as possible, but some loss may be unavoidable.
• Equipment risks. In rare cases, severely degraded tapes can cause residue buildup or damage to playback equipment. If we determine that playing your tape would risk equipment damage, we will notify you and may decline to process that specific item.

5. Limitation of Liability

6. Data Retention and File Storage

As a courtesy, we retain digital copies of your converted files for up to 30 days after you pick up your completed project. This backup is provided as a convenience in case you need a replacement copy. After 30 days, all digital files are permanently deleted from our systems. We are not responsible for files that are not retrieved within this 30-day window.

We strongly recommend that you verify all converted files upon pickup and make your own backup copies immediately. If you identify any issues with your converted files, please contact us within the 30-day retention period.

7. Ownership and Copyright

We do not claim any ownership rights to your original media or the digital files created from your media. All content belongs to you.

By using our Services, you represent and warrant that you are the rightful owner of the media you provide to us, or that you have obtained all necessary permissions and licenses from the copyright holder to have the media converted or duplicated. We do not knowingly duplicate copyrighted material without authorization, and we reserve the right to refuse any project that we believe may involve copyright infringement or piracy.

8. Indemnification

You agree to indemnify, defend, and hold harmless Duplication Solutions and its owner from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) the content of the media you provide to us, including any claim that the media infringes on the intellectual property or other rights of any third party; (b) your breach of these Terms; or (c) your misrepresentation regarding ownership or rights to the media.

9. Satisfaction and Refund Policy

Your satisfaction matters to us. If you are not satisfied with the quality of our conversion work, please contact us within 30 days of pickup. We will redo the work at no additional charge if the issue is related to our conversion process rather than the condition of the original media.

Refunds are provided at our sole discretion. We do not offer refunds for issues caused by the condition of the original media (such as audio distortion from a scratched record or missing footage from a deteriorated tape), as these are limitations of the source material, not our service.

10. Dispute Resolution

We believe most concerns can be resolved through direct communication. If you have a dispute regarding our Services, please contact us first at [email protected] or 609-588-0156. We will work with you in good faith to resolve any issue.

If we are unable to resolve a dispute informally within 30 days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will take place in Mercer County, New Jersey. By agreeing to these Terms, you understand that you are waiving your right to a trial by jury or to participate in a class action lawsuit. You may instead pursue your claim in the Small Claims Division of the New Jersey Superior Court, Special Civil Part, in Mercer County if your claim is within the jurisdictional limit (currently $5,000).

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought in the courts of Mercer County, New Jersey.

12. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms caused by events beyond our reasonable control, including but not limited to: natural disasters, fire, flood, power outages, equipment failure, internet or telecommunications failure, acts of government, pandemic, or any other force majeure event. In such cases, we will make reasonable efforts to notify you and resume services as soon as practicable.

13. Unclaimed Media

You are responsible for picking up your original media and completed work in a timely manner. We will attempt to contact you when your project is complete. If your media remains unclaimed for 90 days after we notify you that your project is ready, we reserve the right to dispose of unclaimed items after providing a final written notice (by email or mail) and an additional 30-day grace period. We are not responsible for media that is abandoned at our studio.

14. Website Use

Your use of our website at dupesolutions.com is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. The content on our website is provided for general informational purposes only and does not constitute a binding offer or guarantee of specific results.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Duplication Solutions regarding our Services and supersede all prior agreements, representations, and understandings, whether written or oral.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Services after any changes constitutes your acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms of Service, please contact us: