Privacy Policy

Duplication Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at dupesolutions.com or use our services.

Information We Collect

We collect information that you voluntarily provide when you contact us, request a quote, or schedule an appointment. This may include:

• Your name
• Email address
• Phone number
• Details about the media conversion service you need
• Any other information you choose to include in your message

We do not collect information from minors, and we do not collect sensitive financial information through our website.

How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your inquiries and provide quotes
• To schedule and manage appointments
• To communicate with you about your media conversion project
• To improve our website and services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as page navigation and secure access. The website cannot operate correctly without these cookies.

Analytics Cookies (Google Analytics)

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 sets cookies to distinguish unique users and track session information. These cookies collect anonymized data about your visit, including pages viewed and time spent on the site.

Session Recording Cookies (Microsoft Clarity)

Microsoft Clarity sets cookies to support anonymized session replays and heatmaps. These cookies help us understand how visitors interact with specific page elements.

How to Opt Out

You can disable cookies at any time through your browser settings. To opt out of Google Analytics specifically, install the Google Analytics Opt-out Browser Add-on. Please note that disabling cookies may affect how the website functions.

Third-Party Services

We use the following third-party services in connection with our website:

Resend (Email Delivery)

Contact form submissions are processed through Resend, a third-party email delivery service, solely to deliver your message to us. Resend processes your name, email address, and message content for this purpose only.

Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymized data including pages visited, time on site, device type, and approximate geographic location. This data helps us improve the website experience. You can opt out using the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through anonymized session replays and heatmaps. Clarity records mouse movements, clicks, and scrolling behavior but does not capture personal information, passwords, or payment details. For more information, see Microsoft's Privacy Statement.

Data Security

We take reasonable measures to protect the personal information you provide. However, no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain contact form submissions for up to 24 months, after which they are permanently deleted. Roy retains converted digital files for 30 days after customer pickup as a courtesy backup, then permanently deletes them.

Your Rights

You have the following rights regarding your personal data:

• The right to request deletion of any personal data we hold about you
• The right to opt out of analytics tracking at any time using browser settings or the Google Analytics Opt-out Browser Add-on

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected] and we will promptly delete it.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.